Terms of Use

Effective date: March 15, 2026  ·  Company: GreenLync Inc. ("GreenLync," "we," "us," or "our")  ·  aus@greenlync.ai

1. Agreement to these Terms

These Terms of Use govern your access to and use of GreenLync, including our website, dashboard, shopper-facing prompt, analytics features, "Talk to Your Data," Fix / Do / Stop recommendations, reports, integrations, CSV upload tools, onboarding tools, and related services.

By creating an account, starting a trial, uploading data, installing the GreenLync prompt, using the dashboard, or otherwise using GreenLync, you agree to these Terms on behalf of yourself and the business or organization you represent.

If you do not agree to these Terms, do not use GreenLync.

2. Eligibility and regulated-industry use

The Service is intended solely for licensed cannabis retailers and their authorized personnel, and for approved referral and marketing partners. You represent and warrant that:

  • you hold all licenses, permits, and registrations required to operate your cannabis business in your jurisdiction;
  • your use of the Service complies with all applicable federal, state, provincial, local, and other laws and regulations, including cannabis-specific advertising, marketing, and age-restriction rules; and
  • you will only use the Service in jurisdictions where your activities are lawful.

You are solely responsible for ensuring that any shopper-facing features (including the on-site assistant) comply with your jurisdiction's age-gating, advertising, and consumer-protection requirements.

3. The Service, and the nature of our recommendations

GreenLync captures shopper interaction signals on your online store, combines them with the sales and store data you connect, and surfaces insights and suggested actions — including outputs framed as "fix this first," "do this next," "stop doing this," weekly briefings, and similar recommendations (collectively, "Recommendations").

You acknowledge and agree that:

  • Recommendations are informational and advisory only. They are automated, data-driven suggestions generated by software and AI models. They are not professional, legal, financial, accounting, tax, regulatory, medical, or business advice.
  • You are solely responsible for interpreting the data and deciding whether and how to act. GreenLync does not make decisions for you. Any action you take (pricing changes, product delisting, merchandising, inventory, messaging, or otherwise) is your independent business decision, made using your own judgment and, where appropriate, your own professional advisors.
  • Recommendations may be incomplete, inaccurate, or unsuitable for your specific circumstances. AI- and statistics-based outputs can contain errors, reflect correlations that are not causal, or rest on incomplete data. You should independently verify any insight before relying on it.
  • No outcome is promised. GreenLync does not guarantee any particular result, including increased sales, recovered carts, revenue, conversion, traffic, or compliance outcomes. Past or illustrative figures shown anywhere in the Service or on our website are examples, not predictions or guarantees.
  • GreenLync is not responsible or liable for the consequences of acting on (or declining to act on) any Recommendation. This includes lost revenue, regulatory issues, customer complaints, or any other harm arising from decisions you make. Responsibility for understanding your data and your business rests with you.

4. GreenLync is not a cannabis retailer, medical provider, compliance advisor, or financial advisor

GreenLync is a software provider. We do not sell, distribute, recommend, prescribe, manufacture, package, label, deliver, or advertise cannabis products to consumers on your behalf. GreenLync does not provide:

  1. Legal advice.
  2. Regulatory compliance advice.
  3. Tax advice.
  4. Financial advice.
  5. Medical advice.
  6. Health or treatment recommendations.
  7. Cannabis dosing advice.
  8. Professional business consulting advice.

Any GreenLync output, including charts, suggestions, recommendations, explanations, estimated revenue impact, product insights, pricing ideas, merchandising suggestions, or "Fix / Do / Stop" action lists, is informational only. You are solely responsible for reviewing, validating, interpreting, accepting, rejecting, modifying, or implementing any GreenLync output.

5. Important disclaimer about suggestions, insights, and AI outputs

GreenLync may generate suggestions such as "fix this first," "do this next," "stop doing this," "feature this product," "change this page," "review this price," "test this bundle," "change this prompt," or similar recommendations.

These outputs are based on the data available to GreenLync at the time they are generated. They may be incomplete, outdated, inaccurate, misinterpreted, probabilistic, or affected by missing data, incorrect data, low sample size, seasonality, unusual shopper behavior, incomplete POS exports, integration errors, model limitations, or other factors outside GreenLync's control. You acknowledge and agree that:

  1. GreenLync does not guarantee that any suggestion will increase revenue, conversion, order volume, customer retention, average basket size, profit, compliance, or any other business result.
  2. GreenLync does not guarantee that any suggestion is legally, commercially, operationally, medically, or financially appropriate for your business.
  3. GreenLync outputs are not instructions you must follow.
  4. You must use your own independent judgment before making business decisions.
  5. You are solely responsible for your pricing, promotions, merchandising, inventory decisions, product descriptions, compliance reviews, advertising decisions, customer communications, and operational changes.
  6. You should consult qualified professionals where legal, regulatory, tax, medical, advertising, or compliance judgment is required.

You agree that you will not rely on GreenLync as the sole basis for any material business, legal, compliance, medical, pricing, inventory, advertising, employment, financial, or operational decision.

6. Your responsibilities as a dispensary or business user

You are responsible for:

  1. Ensuring your use of GreenLync complies with all applicable laws, regulations, license conditions, platform rules, advertising restrictions, privacy laws, age-gating requirements, cannabis regulations, ecommerce rules, and payment processor requirements.
  2. Reviewing all GreenLync outputs before acting on them.
  3. Maintaining accurate product, catalog, pricing, inventory, order, and POS data.
  4. Ensuring that any data you upload, connect, or provide to GreenLync is lawful for you to provide.
  5. Obtaining any required notices, consents, opt-ins, or permissions from shoppers, website visitors, employees, contractors, vendors, or other data subjects.
  6. Maintaining your own age-gating, purchase eligibility, medical-use, recreational-use, delivery-zone, and compliance systems.
  7. Ensuring that your website, menu, advertising, product descriptions, discounts, promotions, and customer communications are accurate and legally compliant.
  8. Deciding whether, when, and how to implement any GreenLync recommendation.

GreenLync is a tool. You remain responsible for your business.

7. Cannabis-specific use restrictions

You agree not to use GreenLync to:

  1. Sell cannabis or cannabis products in jurisdictions where such sale is unlawful.
  2. Target minors or persons who are not legally permitted to purchase cannabis.
  3. Encourage unlawful cannabis use.
  4. Provide medical claims, treatment claims, disease claims, dosing claims, or therapeutic promises unless you are legally permitted to do so and the claim is accurate, substantiated, and compliant.
  5. Circumvent state, local, federal, ecommerce, advertising, age-gating, licensing, delivery, packaging, labeling, or platform rules.
  6. Misrepresent cannabis product effects, potency, safety, legality, testing status, origin, availability, price, or suitability.
  7. Use GreenLync outputs to discriminate, target protected classes unlawfully, or make decisions that violate consumer protection, privacy, cannabis, advertising, or anti-discrimination laws.

8. Account registration and security

You must provide accurate account information and keep it current. You are responsible for all activity under your account, including activity by employees, contractors, consultants, agencies, partners, or anyone else you authorize. You must protect your login credentials and promptly notify GreenLync if you believe your account has been compromised.

We may suspend or restrict access if we reasonably believe your account is being misused, compromised, used unlawfully, or used in a way that may harm GreenLync, another customer, shoppers, or the integrity of the platform.

9. Trials, subscriptions, billing, and cancellation

GreenLync may offer a free trial, monthly subscription, annual subscription, launch-code pricing, promotional pricing, custom enterprise pricing, or other commercial terms. Unless otherwise stated in an order form, checkout page, or written agreement:

  1. Trial access is provided for evaluation only.
  2. GreenLync may pause or limit access after the trial period ends.
  3. Paid subscriptions renew according to the billing cycle selected.
  4. You may cancel from your dashboard or by contacting support.
  5. Cancellation stops future renewals but does not automatically refund prior charges unless required by law or expressly stated by GreenLync.
  6. If you cancel, you may retain access through the end of the current billing period unless otherwise stated.
  7. GreenLync may change pricing for future billing periods with notice, but any written price lock or launch-code promise will be honored according to its stated terms.

If you receive custom terms in a signed order form, master services agreement, or enterprise agreement, those signed terms control if they conflict with these online Terms.

10. Customer Data

"Customer Data" means data, files, records, product information, catalog data, pricing data, inventory data, order data, POS data, shopper interaction data, prompts, responses, messages, reports, and other content that you or your users upload, connect, submit, transmit, or generate through GreenLync. As between you and GreenLync, you own your Customer Data.

You grant GreenLync a limited license to host, process, transmit, display, analyze, transform, and use Customer Data only as needed to:

  1. Provide GreenLync services to you.
  2. Maintain, secure, troubleshoot, and improve the platform.
  3. Generate dashboards, reports, analytics, recommendations, and outputs for your account.
  4. Provide customer support.
  5. Comply with law and enforce these Terms.

GreenLync will not sell your Customer Data. GreenLync will not share your identifiable Customer Data with other dispensaries. GreenLync will not use your identifiable Customer Data to train models for other customers unless you give separate written permission. GreenLync may use aggregated, de-identified, or anonymized data to understand usage, improve product performance, benchmark system reliability, develop generalized features, or produce industry-level insights, provided such data does not identify you, your store, your shoppers, or any individual.

11. Data accuracy and integrations

GreenLync outputs depend on the quality, completeness, and timeliness of the data available to the platform. You understand that:

  1. CSV uploads may contain errors or omissions.
  2. POS, menu, ecommerce, analytics, or third-party integrations may fail, delay, duplicate, omit, or misclassify data.
  3. Product names, prices, potency, availability, categories, discounts, inventory, and order data may become outdated.
  4. Small sample sizes may produce unreliable insights.
  5. Seasonality, promotions, local events, regulatory changes, competitor activity, and other external factors may affect performance.

GreenLync is not responsible for business decisions made from incomplete, inaccurate, delayed, corrupted, or misunderstood data.

12. Third-party services and integrations

GreenLync may connect with or rely on third-party services, including ecommerce platforms, POS systems, data processors, cloud providers, analytics tools, consent management platforms, payment processors, email providers, or AI model providers. Third-party services are governed by their own terms and privacy policies. GreenLync is not responsible for third-party services, third-party outages, third-party data practices, third-party integration errors, or changes made by third-party providers. You are responsible for ensuring that your use of any third-party integration is lawful and permitted by the applicable third-party provider.

13. Shopper-facing prompt and website installation

If you install the GreenLync prompt, script, widget, or related code on your website, you are responsible for:

  1. Confirming the script works properly on your website.
  2. Reviewing how the prompt appears to shoppers.
  3. Ensuring that prompt content is appropriate for your brand and jurisdiction.
  4. Providing any required cookie, tracking, privacy, or consent notices.
  5. Configuring strict consent mode if required or desired.
  6. Ensuring the prompt does not interfere with required age-gating, compliance, checkout, accessibility, or safety features.

GreenLync may provide suggested prompt language, responses, chips, questions, or follow-up text. You are responsible for approving and configuring the content used on your storefront.

14. Acceptable use

You may not:

  1. Use GreenLync unlawfully or deceptively.
  2. Interfere with platform security, performance, or integrity.
  3. Attempt to reverse engineer, scrape, copy, resell, or misuse the platform.
  4. Upload malicious code, viruses, or harmful content.
  5. Use GreenLync to collect sensitive personal information unless you have a lawful basis and GreenLync has agreed in writing.
  6. Upload health records, medical records, government IDs, Social Security numbers, payment card numbers, precise geolocation, biometric data, or other highly sensitive information unless expressly authorized in writing.
  7. Use GreenLync to create unlawful, misleading, discriminatory, harmful, medical, or unsubstantiated claims.
  8. Use GreenLync to spam, harass, manipulate, or deceive shoppers.
  9. Use GreenLync to violate any cannabis advertising, ecommerce, privacy, consumer protection, or platform rule.

15. Intellectual property

GreenLync and its licensors own all rights, title, and interest in the GreenLync platform, software, design, user interface, algorithms, workflows, models, prompts, templates, reports, dashboards, branding, logos, documentation, and related intellectual property. You may use GreenLync only as permitted by these Terms and your subscription. You retain ownership of your Customer Data, brand assets, product catalog, store content, and business information.

If you provide feedback, suggestions, ideas, or requests about GreenLync, you grant GreenLync the right to use that feedback without restriction or compensation, provided we do not disclose your confidential Customer Data in doing so.

16. Confidentiality

Each party may receive confidential or proprietary information from the other. The receiving party must use reasonable care to protect confidential information and may use it only for purposes related to the relationship between the parties. Confidential information does not include information that is publicly available, already known without restriction, independently developed, or lawfully received from a third party.

17. Privacy

GreenLync's Privacy Policy explains how we collect, use, share, retain, and protect information. By using GreenLync, you agree to the Privacy Policy. If you use GreenLync on your own website, you are responsible for updating your own privacy policy, cookie notice, consent banner, terms, and customer-facing disclosures to accurately describe your use of GreenLync.

18. Beta and experimental features

GreenLync may offer beta, pilot, preview, experimental, or early-access features. These features may be incomplete, unstable, inaccurate, changed, or discontinued at any time. Beta features are provided "as is" and without warranties of any kind.

19. Service availability

GreenLync will use commercially reasonable efforts to keep the platform available, secure, and functional. However, we do not guarantee uninterrupted or error-free service. GreenLync may be unavailable because of maintenance, upgrades, third-party outages, cloud provider issues, security incidents, internet disruptions, integration problems, or events outside our control.

20. No warranties

To the maximum extent permitted by law, GreenLync is provided "as is" and "as available." GreenLync disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, reliability, and suitability for your business. GreenLync does not warrant that:

  1. The platform will be uninterrupted, secure, or error-free.
  2. Outputs will be accurate, complete, current, or useful.
  3. Suggestions will produce any particular business result.
  4. Insights will identify every problem, opportunity, risk, or compliance issue.
  5. Use of GreenLync will make your store compliant with any law or regulation.
  6. GreenLync will increase revenue, conversion, profit, order volume, retention, or average basket size.

21. Limitation of liability

To the maximum extent permitted by law, GreenLync and its officers, directors, employees, contractors, licensors, service providers, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, including loss of revenue, loss of goodwill, loss of data, business interruption, regulatory penalties, failed promotions, inventory decisions, pricing decisions, marketing decisions, or lost business opportunities.

To the maximum extent permitted by law, GreenLync's total liability for all claims related to the services will not exceed the amount you paid to GreenLync in the three months before the event giving rise to the claim, or $100 if you have not paid GreenLync. Some jurisdictions do not allow certain limitations of liability, so some of the above limits may not apply to you.

22. Indemnification

You agree to defend, indemnify, and hold harmless GreenLync and its officers, directors, employees, contractors, licensors, service providers, and affiliates from any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

  1. Your use of GreenLync.
  2. Your Customer Data.
  3. Your website, storefront, menu, products, promotions, advertisements, pricing, product claims, or customer communications.
  4. Your implementation or rejection of GreenLync outputs.
  5. Your cannabis business operations.
  6. Your violation of law, regulation, license condition, or third-party rights.
  7. Your breach of these Terms.
  8. Your failure to provide required privacy, consent, cookie, tracking, or consumer notices.

23. Suspension and termination

GreenLync may suspend or terminate your access if:

  1. You violate these Terms.
  2. You fail to pay amounts due.
  3. Your use creates security, legal, regulatory, privacy, operational, or reputational risk.
  4. Your account is compromised.
  5. We are required to do so by law or third-party provider rules.
  6. Your use may harm GreenLync, another customer, shoppers, or the platform.

You may stop using GreenLync at any time and cancel according to the cancellation process available in your account. After termination, GreenLync may retain data for a limited period for backup, legal, security, accounting, dispute, and compliance purposes, as described in the Privacy Policy or applicable agreement.

24. Export and deletion

GreenLync may provide tools to export or delete certain Customer Data. Some information may remain in backups, logs, audit records, billing records, security records, or legally required archives for a limited period. Deletion may limit or disable dashboards, reports, historical insights, benchmarks, recommendations, support, and other functionality.

25. Changes to GreenLync or these Terms

GreenLync may update the platform and these Terms from time to time. If changes are material, GreenLync will provide reasonable notice through the website, dashboard, email, or other appropriate method. Changes will not retroactively reduce your rights in Customer Data without appropriate notice and any consent required by law. Your continued use of GreenLync after updated Terms become effective means you accept the updated Terms.

26. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Unless otherwise agreed in writing, the exclusive venue for disputes will be the state or federal courts located in San Francisco County, California, and each party consents to personal jurisdiction there.

27. Contact

Questions about these Terms may be sent to: GreenLync Inc. — aus@greenlync.ai.